NotaryPro Returns Policy-Last updated: June 14, 2026
Overview
NotaryPro Academy offers digital, on-demand education courses for California notary public applicants and renewals. Because our courses are delivered entirely online and access is granted immediately upon purchase, our refund policy reflects the nature of digital course delivery.
Please read this policy carefully before purchasing. By completing your purchase, you acknowledge that you have read and agreed to these terms.
Eligibility for a Refund
You are eligible for a full refund if all of the following conditions are met:
- You request the refund within 7 calendar days of your purchase date, AND
- You have not accessed, opened, or begun any lesson within the course, AND
- You have not downloaded any course materials, workbooks, or certificates
If you have accessed any portion of the course including viewing any lesson, opening any module, or downloading any material your purchase is non refundable. This policy exists because course content is immediately accessible and cannot be “returned” once viewed.
Please note: [return_conditions]
No Refund Situations
Refunds will not be issued in the following circumstances:
- You have accessed or begun any lesson in the course
- You downloaded course materials (workbooks, templates, checklists, or certificates)
- You received a Certificate of Completion
- More than 7 calendar days have passed since your purchase date
- You did not pass the California Notary Public state examination (course completion does not guarantee exam passage or commission approval)
- You purchased the wrong course (6-hour vs. 3-hour) — please review course descriptions carefully before purchase; contact us before purchasing if you are unsure which course applies to you
- Technical difficulties caused by your own device, internet connection, or browser incompatibility
How to Request a Refund
To request a refund, contact us within 7 days of purchase:
Email: info@notaryproacademy.com Subject line: Refund Request — [Your Full Name] — [Order Number]
Include the following in your message:
- Your full legal name as registered on your account
- Your order number (found in your purchase confirmation email)
- The date of purchase
- The reason for your refund request
We will respond within 2 business days (Monday–Friday, excluding federal holidays). If your refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your card issuer or bank.
Course Access Period
Upon purchase, you receive access to your course for the period stated on the course page. Please review the course listing for your specific access duration. NotaryPro Academy is not responsible for course access that lapses due to inaction on the student’s part.
Certificates
Certificates of Completion are issued only after all of the following have been confirmed:
- All course lessons have been completed in order
- All time requirements have been satisfied (6 hours or 3 hours, as applicable)
- Identity verification has been completed via government-issued photo ID
Certificates are non-refundable once issued.
California Consumer Rights
Nothing in this Refund Policy limits any rights you may have under applicable California law, including the California Consumer Legal Remedies Act (Cal. Civil Code § 1750 et seq.) or California’s Unfair Competition Law (Cal. Bus. & Prof. Code § 17200 et seq.).
If you have a dispute regarding a charge, you may also contact your payment card provider to inquire about a chargeback under their policies.
Contact
For all refund questions, billing issues, or disputes:
NotaryPro Academy 785 Oak Grove Rd, Ste E2 #1068 Concord, CA 94518
Email: info@notaryproacademy.com Phone: (925) 238-3387 Business hours: Monday–Friday, 9:00 AM – 5:00 PM Pacific Time
This policy applies to all purchases made on notaryproacademy.com. NotaryPro Academy reserves the right to update this policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the site after a policy update constitutes acceptance of the revised terms.